Shipping policy

Roquaryy LLP delivers across India. This policy explains how and when your order reaches you.

Delivery Areas

We currently deliver to addresses within India only.

Shipping Charges

Delivery is free on every order. There is no additional charge for cash on delivery.

Delivery Time

Orders are delivered within 6 to 8 business days of being placed. Business days exclude Sundays and public holidays. Deliveries to remote locations may occasionally take longer.

Payment Options

You can pay online by UPI, card or net banking, or choose cash on delivery at checkout. For cash on delivery orders, please keep the exact amount ready in cash when your order arrives.

Order Tracking

Once your order is dispatched, we will send you a shipping confirmation with a tracking link by email and WhatsApp.

Packaging

Every piece is packed with care in protective packaging. Please check that the outer package is sealed and intact when you receive it.

Damaged or Missing Items

If your parcel arrives damaged or opened, please record a video while opening it and report it within 48 hours of delivery, as described in our Return and Refund Policy.

Unsuccessful Deliveries

If an order cannot be delivered because of an incorrect address, the recipient being unavailable or the parcel being refused, it may be returned to us. We will contact you to arrange the next steps.